Support

Questions, problems, or something that looks wrong? Email support@fanalyze.com and a person will read it.

You can also reach us from inside the app: Profile → Contact Support.

Common questions

What is the Sentiment Score?

One number per team and player, from −100 to +100, where 0 is neutral. It comes from public posts about them, read and scored as they arrive, and it moves through the day.

It's not a like count and not a poll. It's what people are actually saying, weighted so that louder and more credible voices count for more, and measured against how much that team or player is normally talked about.

The score can move on volume as well as mood. A quiet hour after a loud one reads differently even when the opinions haven't changed.

Why does a player or team show nothing?

Because not enough was said about them to support a score. We'd rather show you nothing than a number we can't stand behind.

Coverage is deepest on teams and the players people talk about most. A backup with no mentions this week genuinely has no reading.

Does the score update during a game?

Yes, and it moves faster then. While a game is live the score reads a tighter slice of the conversation, so a late comeback shows up as a comeback rather than being averaged against hours of pre-game talk.

How do I stop seeing an account?

Tap the block icon on any post. Their posts stop appearing anywhere in the app on that device. You can review and undo this at Profile → Blocked Accounts.

How do I report something?

Use the report control on the content itself. Reports reach us by email and we read them.

How do I cancel a subscription?

Subscriptions are billed by Apple, so they're cancelled through Apple: iPhone Settings → your name → Subscriptions → Fanalyze Pulse Pro. You keep access until the end of the period you've paid for.

We can't cancel or refund on your behalf — only Apple can. For refunds, use reportaproblem.apple.com.

What is the Game Day Pass?

A one-off purchase that unlocks Pro features for 24 hours from the moment you buy it. It doesn't renew and there's nothing to cancel.

How do I delete my data?

Profile → Delete My Data erases what this device has: follows, alerts, and usage records. If you have an account, Profile → Delete Account removes that too.

Subscriptions are held by Apple and RevenueCat, and are not deleted by either action — cancel through Apple as above.

Is this affiliated with the NFL?

No. Fanalyze Pulse is independent. It is not affiliated with, endorsed by, or sponsored by the National Football League or any of its teams.

Can I use this for betting or fantasy?

It's a read on public opinion, not a prediction and not advice. Fan sentiment can be wrong, sarcastic, missing context, or coordinated. Please don't treat a score as a forecast.

Something looks broken

Tell us what you were looking at and what you expected, at support@fanalyze.com. Screenshots help. We read everything.